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| author | ertopogo <erwin.t.pombett@gmail.com> | 2026-03-13 00:33:28 +0100 |
|---|---|---|
| committer | ertopogo <erwin.t.pombett@gmail.com> | 2026-03-13 00:33:28 +0100 |
| commit | b34873f98052ac5fb4bf6731a25730075796d764 (patch) | |
| tree | 0b27ef2996894287aaf382b43956d6cf45352e94 /docs/TEMPLATE_INCIDENT.md | |
Diffstat (limited to 'docs/TEMPLATE_INCIDENT.md')
| -rw-r--r-- | docs/TEMPLATE_INCIDENT.md | 50 |
1 files changed, 50 insertions, 0 deletions
diff --git a/docs/TEMPLATE_INCIDENT.md b/docs/TEMPLATE_INCIDENT.md new file mode 100644 index 0000000..fc49825 --- /dev/null +++ b/docs/TEMPLATE_INCIDENT.md @@ -0,0 +1,50 @@ +# TEMPLATE_INCIDENT
+
+## Resume rapide
+- Date/heure de detection:
+- Environnement: dev | test | prod
+- Service impacte:
+- Gravite: faible | moyenne | elevee | critique
+- Statut: ouvert | en cours | resolu
+
+## Symptome
+- Ce qui est observe:
+- Message d'erreur principal:
+- Portee de l'impact (utilisateurs/systemes):
+
+## Verification initiale
+- Healthcheck service:
+- Disponibilite dependances (DB, IAM, stockage):
+- Verification reseau/DNS:
+- Verification authentification/autorisation:
+
+## Diagnostic
+- Hypothese 1:
+- Hypothese 2:
+- Cause racine retenue:
+
+## Correctif applique
+- Action 1:
+- Action 2:
+- Rollback necessaire: oui | non
+- Detail rollback (si oui):
+
+## Validation
+- Test fonctionnel:
+- Test securite:
+- Resultat final: OK | NOK
+
+## Prevention
+- Action preventive 1:
+- Action preventive 2:
+- Ticket de suivi:
+
+## Pieces de preuve
+- Logs:
+- Captures:
+- Liens dashboard/monitoring:
+
+## Cloture
+- Date/heure:
+- Responsable:
+- Documents mis a jour: TROUBLESHOOTING.md | CHANGELOG_OPERATIONS.md | autre
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